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Basic info

What is VIAINVEST?
A licensed EU investment platform where you can invest in securities backed by consumer loans and earn fixed returns.
Is VIAINVEST safe?
VIAINVEST is licensed in the EU, ensuring a regulated investment environment.

What is the minimum investment amount?

Start investing from just €50. 

How much time will I need to invest? 

Investing can be fully automated – set it up and let it run with minimal involvement.

Are there any fees?

VIAINVEST does not charge fees for investing, deposits, or withdrawals.

Who can register? 

Open to EEA citizens and residents.
The information in this FAQ is provided for general informational purposes only and does not constitute investment, financial, legal or tax advice. Investing involves risk, including the possible loss of invested capital. Please review the relevant terms, risk disclosures, prospectuses and legal documents before making any investment decision.

Frequently asked questions

VIAINVEST is a licensed investment platform that provides access to Asset-backed securities backed by loans originated by non-banking lenders within the VIA SMS Group, including its subsidiaries and related companies. These loan portfolios primarily consist of consumer loans issued across Europe. By connecting private investors with the non-banking lending sector, VIAINVEST offers an alternative investment opportunity beyond traditional banking products.

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Unlike traditional banking or investment service providers, VIAINVEST offers private investors access to the non-banking lending sector through a simple process.

Borrowers request funding (loans) from the VIA SMS Group and its daughter companies. Loans from each loan originator will be combined into pools of loans. After the securitisation process, all securities linked to a certain pool of loans will be published on the VIAINVEST platform with the same ISIN (International Securities Identification Number provided by Nasdaq Riga). This makes them available for investment, and from this point, each investor has to decide on how much he wants to invest into a specific pool of loans. 

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Our registration process is quick and easy – all you need to do is fill in the registration form with your personal details and contact information and complete a secure online identify verification process. 

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Deposits to your investor account can be easily made by transferring funds to VIAINVEST’s bank account, which is provided in your investor account, by navigating to the “Add funds” section. Your payment will be processed within 2 working days. 

The payment can be made either from a bank account opened within the EU credit institution or electronic money or payment institution that complies with such criteria: 

  • It is registered and licensed in the EU 
  • Funds are being transferred as SEPA payment 
  • The payment is made from your personal IBAN, and it is identifiable from the payment details 
  • We will be able to identify your personal details (name, surname) from the incoming payment. 

VAINVEST holds investor funds in BluOr Bank AS (Latvia) 

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Your VIAINVEST investor ID is a unique number assigned to your account. It is primarily used to identify transactions between your bank account and your VIAINVEST account, and to identify your account when communicating with our support team. To find your investor ID, log in to your VIAINVEST account and go to the “Add funds” section. 

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Deposits to your VIAINVEST account can only be accepted in EUR. 

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The time required depends on your investment approach. Using our Auto-invest feature, your time commitment is minimal as it automates the investment process. If you prefer selecting each investment individually, it will require more time. 

Regardless of your strategy, we recommend regularly tracking your investment performance. VIAINVEST provides all the reports and data you need through your investor account to stay informed.

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To begin investing as a private individual, you must be at least 18 years old and hold citizenship in one of the EEA countries. To start investing, complete the registration process and make the first deposit to your VIAINVEST investor account. 

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We work in various ways to keep your account and funds safe. 

In accordance with the provisions of the Investor Protection Law established under EU Directive 97/9/EC, investors are entitled to compensation for outstanding liabilities up to EUR 20,000. The investor protection mechanism applies only to securities investments. 

Investor funds are held in segregated accounts separate from the company’s funds and can only be used for executing investors’ orders. The main purpose of segregated accounts is to ensure that investors’ funds will never be misappropriated.

Brand VIAINVEST is operated by the legal entity Viainvest Ltd. (SIA Viainvest). Like all brokerage companies that handle securities, SIA Viainvest is regulated by the Latvijas Banka, the central bank of Latvia (license number 27-55/2023/2.), which oversees the securities market to ensure transparency and fair dealings. 

VIAINVEST is a part of VIA SMS Group – an alternative financial services provider operating across Europe. More information, as well as Group financial reporting, is available at www.viasmsgroup.com 

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No. As part of our rules and guidelines, each individual or legal entity is allowed to have only one VIAINVEST account. Creating multiple accounts on the platform is prohibited and may result in the restriction or closure of all duplicate accounts.  

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The minimum amount required for a single investment is EUR 50. 

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You can withdraw available funds listed in your investor account as “Available funds” (not assigned to an active investment) anytime. Withdrawals can be requested only in EUR. 

Funds can only be transferred to the registered bank account you made a deposit from. 

The minimum withdrawal amount is EUR 50; if the “Available funds” in the account are less than EUR 50 and no funds are assigned to an active investment, you can withdraw the entire amount in a single transaction. 

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To change your bank account number, you must first make at least one deposit from the new bank account to your investor account. Once the deposit is successfully processed, the bank account number will appear as a dropdown option in the Withdrawals section. Please note that withdrawals can only be made to a bank account opened with a bank, electronic money institution, or payment institution registered and/or licensed in the European Union.

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No, VIAINVEST does not charge any fees for investing, depositing, or withdrawing funds. For information on fees related to special services, please refer to our Fees page. 

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VIAINVEST is accessible in multiple languages, which can be selected directly on our website. We continually update our language options to better serve our users. Communication with our support team and complaint submissions can be made in any language, though email notifications are currently sent in English and Latvian. Our blog content is available in English. 

Please note that some content not originally in English may have been translated using machine translation tools, and VIAINVEST does not hold responsibility for the accuracy of these translations. 

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VIAINVEST guarantees non-disclosure and security of personal data by technical and organisational measures, ensuring physical and environmental security of personal data, restricting the right of access to client’s personal data, transmitting client’s personal data in encrypted form, ensuring the protection of computer network and personal devices, data backup and other protection measures, ensuring client’s personal data protection against illegal access, use or disclosure. VIAINVEST also implements systematic processes and procedures for securing and storing personal data and confidential information.

As part of VIAINVEST processing, VIAINVEST may share the client’s data with recipients such as authorities on the basis of requests submitted in writing or VIAINVEST obligations imposed by the law, also to other recipients for VIAINVEST service provision. VIAINVEST will not disclose more of the client’s personal data than is necessary for the purpose of disclosure and with respect to regulatory legislation.

All information the client provides to VIAINVEST is stored securely on VIAINVEST servers or servers of its partners, always in an encrypted form. In general, VIAINVEST keeps the client’s data provided within the framework of the AML checks for at least 5 (five) years after termination of a business relationship or execution of an occasional transaction according to Article 37 (2) of the Law on Prevention of Money Laundering and Terrorist Financing of Republic of Latvia. The personal data is retained for another 5 (five) years on the basis of the legal interests of VIAINVEST according to the ordinary limitation period of potential legal claims.

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We comply with strict regulations set for brokerage companies in the EU to establish the legitimacy of a customer’s identity and identify risk factors. Our Know Your Customer (KYC) procedures aid in the prevention of identity theft, money laundering, and other types of financial crimes, keeping our clients secure.

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As a licensed investment platform, VIAINVEST must ensure our products are suitable for investors under MiFID II regulations. To do this, you need to complete a product suitability assessment.

This assessment evaluates your financial situation, investment knowledge, experience, and goals to make sure you’re aware of the risks and can handle them. It helps us match you with the right investment products.

If your situation changes, update your answers anytime. This process ensures you are paired with the right investments based on your profile.

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The General Data Protection Regulation (GDPR) is a comprehensive data protection law that protects the personal data rights of individuals in the EU and EEA. It became effective on May 25, 2018, and outlines the responsibilities of companies and organizations when processing and storing personal data. GDPR also regulates the transfer of personal data outside the EU and EEA. It applies to any company, including VIAINVEST, that processes personal data related to individuals in the EU and EEA. Personal data under GDPR includes any information that can identify an individual. At VIAINVEST, we ensure full compliance with GDPR to protect your personal information.

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To start investing, you need to meet two minimum requirements:

  • Have a VIAINVEST account,
  • Have funds available in your VIAINVEST account.

There are two ways to invest:

Manual investing – control what offerings you would like to invest in and how much:

  1. Browse the offerings currently listed on VIAINVEST in the primary market section and build your portfolio as you please.
  2. Make full or partial investments into selected listings.

Auto-investing – save time and invest in several offerings at once by letting the auto-invest feature do the work for you:

  1. Set preferred criteria for your auto-invest strategy.
  2. Fully automate the investment process. Manage your investment strategies by changing auto-invest criteria or canceling this option at any time.
  3. Take your earnings and reinvest them automatically.

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It is important that you are aware that all investments involve some degree of risk. For a better and more safe investing experience, we advise you to learn about risks and the steps we take to decrease them in our Risk Disclosure.

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Investments are only accepted in EUR.

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VIAINVEST holds investors’ funds in a secure, separate account at BluOr Bank AS (Latvia). This account is legally separate from VIAINVEST’s own funds and has no other function. You can request to withdraw any uninvested money from your VIAINVEST account to your bank account at any time.

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Asset-backed securities are financial instruments backed by a pool of loans. Several loans are pooled together to create a new investment product in a regulated environment – more secure, more balanced, and more convenient.

Investing in Asset-backed securities entitles the investor to receive interest payments and principal repayments for the underlying loans. Being regulated means being more secure – all investments in Asset-backed securities are protected by the Investor Protection Law established under EU Directive 97/9/EC.

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Asset-backed securities are backed by the loans originated by the loan originator. Prior to the issuance of each series of securities, the issuer purchases the claim rights towards the loan originator’s borrower for the repayment of the principal and accrued interest arising from consumer loans. Also, the pledge agreement is concluded between the issuer and the loan originator for loan receivables and serves as the assets backing the securities.

Loans from each loan originator are combined into pools. After the securitisation process, all securities linked to a certain pool of loans will be published on the VIAINVEST platform with the same ISIN (International Securities Identification Number provided by Nasdaq Riga).

This makes them available for investment, and from this point, each investor has to decide how much he wants to invest in a specific pool of loans.

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The repayment schedule depends on the underlying loans in each Asset-backed security issuance. The final terms for every Asset-backed security offering provide full information about the underlying loans.

The redemption of the Asset-backed securities in the amount of principal and interest will be made once a month at the date defined in the Final Terms. At this date, the investors will receive their share.

Each investment in Asset-backed securities is proportionally distributed among the underlying loans of the issuance.

For example, if a 50 EUR investment is made in the issuance with a total value of 500 EUR that combines 10 loans of 50 EUR, this would give an investor a share of 10% in each of the underlying loans.

When the borrower repays 10 EUR of the principal and 0.50 EUR in interest, the investors receive their share of 1 EUR in principal payments and 0.05 EUR in interest payment.

Loans from each loan originator are combined into pools. After the securitisation process, all securities linked to a certain pool of loans will be published on the VIAINVEST platform with the same ISIN (International Securities Identification Number provided by Nasdaq Riga).

This makes them available for investment, and from this point, each investor has to decide how much he wants to invest in a specific pool of loans.

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Each offer of Asset-backed securities includes a detailed description of the investment, which helps the investor make an informed decision.

The Base Prospectus is the document published by the issuer regarding a security issuance program and made available to prospective investors. It includes information such as issuer business data, loan originator data, each party’s duties and responsibilities, payment flow structure, risks, terms and conditions, and other details related to the security issuance program.

The Final Terms document provides detailed information about the specific investment offer, such as underlying assets, interest rate, maturity date, repayment schedule, and other data.

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Investment information, including the Base Prospectus, Final Terms, and Key Information Document, is available on the VIAINVEST website. To find this information, please log in to your account and navigate to the relevant investment offer profile page. All the necessary documents will be available there, providing you with complete and accurate information about your investments.

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The base prospectus acts as the public contract for all investments on VIAINVEST. You will find a comprehensive account statement on the Statements page, along with quarterly portfolio management reports. Simply log in to your VIAINVEST account to access these documents.

For investments made manually, you can download an additional transaction confirmation from the My Investments page.

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Detailed information about your transactions, including your account statement, can be accessed on the VIAINVEST website. To obtain this information, log in to your account and navigate to the Statement page. Here, you will find a comprehensive overview of all your transactions, providing you with clear and detailed records.

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One of our top priorities is helping you mitigate and manage this risk.

Asset-backed securities come with a Buyback Obligation. These investments are marked with a Buyback Obligation icon. This means that if a borrower misses a payment for more than 60 days, the loan originator is required to buy back the loan from the issuer in the form of the full principal and interest.

Investors are not required to take action; however, the buyback process may take some time. If the loan originator is not able to honor its liability, the Buyback Obligation is also at risk.

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The issuer is an entity emitting the securities under the International Securities Identification Number (ISIN) provided by Nasdaq Riga.

The issuer acquires the claim rights to repay the principal and accrued interest of the loans issued by the loan originator (an entity that issues loans to borrowers) and finances it by issuing and offering securities to investors.

SIA “VIAINVEST Assets”, a subsidiary of the VIA SMS Group, is the issuer of the Asset-backed securities published on the VIAINVEST platform.

VIA SMS Group subsidiaries are the originators of the underlying loans for Asset-backed securities offered on the VIAINVEST platform.

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All Asset-backed securities offered on VIAINVEST have the requirement for the underlying loan originator to keep a stake (skin-in-the-game) in each underlying loan. The amount of the loan originator stake is defined in the Base Prospectus.

This is done to ensure that the loan originator’s interests are aligned with the investors.

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Auto-invest is a feature that allows you to automate your investments on VIAINVEST. You can set personalized rules, such as remaining term, interest rate, and investment amount, which the system will use to automatically invest in opportunities that meet your criteria as they become available on the primary market. Additionally, VIAINVEST offers predefined strategies that are already configured, with settings automatically adjusted to optimize your investments, eliminating the need for manual strategy setup and management.

Auto-invest settings can be modified or paused anytime through your investor profile, giving you full control and flexibility. You can even diversify further by creating multiple Auto-invest portfolios, or by making manual investments alongside your automated strategy.

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To create an Auto-invest portfolio, log into your investor account and navigate to the Auto-invest section. Here, you can define your preferred investment rules, allowing you to set up a tailored strategy. Once created, your Auto-invest strategy will appear within the Auto-invest section of your profile, where you can easily edit, activate, deactivate, or delete it at any time.

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Yes, your Auto-invest strategy can be deactivated at any time. Your settings will be saved in your Investor account. If your existing Auto-invest strategy no longer meets your needs, it can be easily deleted.

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Yes, you are also able to make manual investments in parallel with an active Auto-invest portfolio.

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There can be a number of reasons why your Auto-invest strategy is not working the way you want it to. Let’s start with some criteria to pay attention to when creating an Auto-invest profile:

  • Make sure your Auto-invest size is set accordingly. If you have set your Auto-invest portfolio size to EUR 1000 and have EUR 2000 in the account you are ready to invest in, increase the Auto-invest size to EUR 2000 or create another Auto-invest to cover the amount.
  • If your maximum remaining term parameter is too low, you may be missing out on investments because they are fully funded within the first days.
  • Make sure your interest rate range corresponds to our current investment offer.
  • Make sure your Auto-invest profile is active. You can check the status of your Auto-invest profile in your investor profile under Invest > Auto-invest.

All other criteria you can set in your Auto-invest profile are purely up to you. The more freedom you give to your Auto-invest, the more investment opportunities you will get.

However, there can still be cases when everything has been set right for your Auto-investing profile, but it still has not cached any investments. This may happen because our Auto-invest algorithm was developed to serve as many investors as it can so that every investor gets a fair chance at investment opportunities. If you notice available investments for your set criteria, but your Auto-invest hasn’t made investments yet – be patient. It will start soon, or take a chance to make some manual investments.

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As a licensed investment platform, VIAINVEST is legally required to withhold a tax from private investors’ income generated from investing in the regulated financial instruments within a platform.

The standard withholding tax rate is 5% for EU/EEA tax residents and 25.5% for all others, including Latvian tax residents. Some countries’ rates can be reduced in accordance with tax treaties with Latvia. If your tax residency country allows you to take advantage of the lower withholding tax rate, please submit the certificate of residency issued by your tax residence country.

For the rate applicable to your country of tax residence, please see the table in the “What are the applicable tax withholding rates?” section below.

Please note that withholding tax is applied only to the interest portion of the revenue, while principal repayments are not taxed.

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Once your submitted tax residency certificate is approved, you can benefit from the reduced tax withholding rates based on the double tax treaty with Latvia.

The standard withholding tax rate for EU/EEA tax residents is 5%, and a certificate is not required to have the standard rate applied. If your tax residency country is different from your citizenship country, a valid tax certificate confirming it is required; otherwise, your citizenship country will be used for tax purposes.

The full list of tax rates for private investors by tax residence country, effective January 1st, 2025, is provided below.

Lithuania

Tax residency certificate submitted: 0%
No tax residency certificate: 5%

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Republic of Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Norway

Tax residency certificate submitted: 5%
No tax residency certificate: 5%

Switzerland, The United Kingdom, USA, Hong Kong, Republic of India, Japan, Canada, Republic of Korea, United Mexican States, Republic of Singapore

Tax residency certificate submitted: 10%
No tax residency certificate: 25.5%

Latvia, Brazil, Australia, South African Republic, Other

Tax residency certificate submitted: 25.5%
No tax residency certificate: 25.5%

The rates in effect prior to January 1st, 2025 are listed below for your convenience.

Lithuania:

Tax residency certificate submitted: 0%
No tax residency certificate: 5%

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Republic of Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Norway:

Tax residency certificate submitted: 5%
No tax residency certificate: 5%

Switzerland, The United Kingdom, USA, Hong Kong, Republic of India, Japan, Canada, Republic of Korea, United Mexican States, Republic of Singapore:

Tax residency certificate submitted: 10%
No tax residency certificate: 20%

Latvia, Brazil, Australia, South African Republic, Other:

Tax residency certificate submitted: 20%
No tax residency certificate: 20%

The rates in effect prior to January 1st, 2023 are listed below for your convenience.

Lithuania:

Tax residency certificate submitted: 0%
No tax residency certificate: 20%

Bulgaria:

Tax residency certificate submitted: 5%
No tax residency certificate: 20%

Austria, Belgium, Croatia, Czech Republic, Republic of Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The United Kingdom, Iceland, Norway, Switzerland, USA, Hong Kong, Republic of India, Japan, Canada, Republic of Korea, United Mexican States, Republic of Singapore:

Tax residency certificate submitted: 10%
No tax residency certificate: 20%

Liechtenstein, Brazil, Australia, South African Republic:

Tax residency certificate submitted: 20%
No tax residency certificate: 20%

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You can access your tax report by logging into your VIAINVEST account and navigating to the Statements page within your profile. This report provides a comprehensive summary of your investment activity for tax purposes.  

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The document can be uploaded on your investor account’s Settings -> Documents Upload page.

Your tax residency certificate must include the following information:

  • Your full name and tax identification number.
  • Confirmation of the tax treaty between your tax residency country and Latvia, verifying that it applies to income generated in Latvia.
  • The current year or period for which the certificate is issued must be visible.

Some tax offices provide tax certificates separately for each country, and some of them include them all in one. Make sure your tax certificate confirms the existence of the treaty with Latvia.

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The document can be uploaded on your investor account’s Settings -> Documents Upload page.

Once the document is approved, the reduced tax rate will automatically apply starting next month to any further interest income received to your VIAINVEST account during the validity period of your tax certificate.

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The tax certificate is provided by the tax authorities in your country of residence. Please contact the tax authority for information on how to receive your tax certificate. Depending on the country of residence, the certificates may be provided online or in person.

Each country has its own definition of tax residence, but:

  • You are usually considered a tax resident in the country where you spend more than six months out of the year.
  • If you spend less than six months a year in another EU country, you will normally remain tax-resident in your home country.

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Two-factor authentication, also known as 2FA, adds an extra layer of security to your account. After entering your password, you will also need to enter a 6-digit authentication code generated by your authenticator app.

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To enable two-factor authentication:

  1. Go to Your account.
  2. Open the Security tab.
  3. Turn on the Two-factor authentication toggle.
  4. Scan the QR code with your authenticator app.
  5. Alternatively, enter the setup key manually in your authenticator app.
  6. Enter the 6-digit code generated by the app to verify the setup.
  7. Save your backup codes somewhere safe.
  8. Confirm that you have saved your backup codes.

After successful setup, two-factor authentication will be enabled for your account.

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You can use any authenticator app that supports 6-digit one-time codes, such as Google Authenticator, Microsoft Authenticator, Authy, or another compatible app.

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After two-factor authentication is enabled, you will be asked to enter a 6-digit authentication code each time you log in. The code must be taken from your authenticator app.

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If there are too many incorrect attempts, access will be temporarily locked for security reasons. You will see a countdown timer showing when you can try again.

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After entering your login details, you will see the Enter your authentication code screen. Enter the 6-digit code from your authenticator app and click Verify.

The verification button will only become active once all six digits are entered.

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If you see the message “Invalid code. Please try again.”, check that the code was entered correctly and try again.

Authenticator codes change regularly, so make sure you are entering the latest code shown in your app.

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If you see the message “Code expired. Request a new one.”, wait for your authenticator app to generate a new code and enter the new 6-digit code.

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Backup codes are one-time-use codes that can help you access your account if you lose access to your authenticator app or device.

When you enable two-factor authentication, you will be shown a list of backup codes. You must save them somewhere safe, as they will not be shown again.

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On the authentication code screen, click Use backup code. Enter one of your saved backup codes and click Verify.

Each backup code can only be used once.

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If you see “This backup code is incorrect. Please try another one.”, check that the code was entered correctly or try a different backup code.

If you see “This code has already been used. Please enter a different one.”, use another unused backup code.

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If all backup codes have been used, you will see the message:

“You have used all your backup codes. Please contact support for assistance.”

Please contact support at [email protected] for help accessing your account.

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Click Can’t access 2FA? on the login screen or authentication screen. You will be directed to contact support.

For security reasons, two-factor authentication cannot be reset using a self-service option.

Support email: [email protected]

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To disable two-factor authentication:

  1. Go to Your account.
  2. Open the Security tab.
  3. Turn off the Two-factor authentication toggle.
  4. Enter the 6-digit code from your authenticator app.
  5. Click Disable.

If you cannot access your authenticator app, you can use a backup code instead.

After successful verification, two-factor authentication will be disabled.

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No. For security reasons, you must verify the action using either your authenticator app code or a valid backup code before two-factor authentication can be disabled.

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We're here to help

Have questions or need help investing on VIAINVEST? Contact our investor suport specialists for dedicated assistance at every step.
Contact us

Irina from Viainvest

Of course, I will guide you step by step.

Could you please assist?​

I need help setting up Auto-invest.

Tax documents

Where can I find my tax report?